At Southern Cross Care, we are committed to improving our care and service to better meet your needs. We value all feedback as an opportunity to review and improve the way we do things.
You can use this form to make a complaint, offer a suggestion for improvement, or provide praise for our staff.
You, or the person you represent, have the right to access safe, high-quality care and to be treated with respect. Raising your concerns when this doesn’t happen helps to protect your rights and improve the quality of care provided to others.
We are committed to a culture of trust, fairness and improvement. We will review and respond to all feedback (where contact details are provided), will respond with transparency and aim to resolve your concerns as soon as possible.
When using our feedback form, you will be offered the choice to remain anonymous. If you would like to receive a response, please enter your name and contact details. All information will be handled in accordance with our Privacy Policy.