Southern Cross Care’s (NSW & ACT) response to COVID-19

The safety of our residents, clients and staff across our Residential Care Homes, Retirement Villages and Home Care services is our number one priority, and we are regularly reviewing the rapidly changing COVID-19 situation to assess associated risks.

Residential Care Homes – SCC homes

Phase 1 of the Australian Government’s COVID-19 national roll-out strategy commenced on February 22.  The vaccine is not mandatory for residents however, it is strongly encouraged by the Australian Government. You can read the latest information available and consult with your GP, or other suitable health professionals, to discuss the benefits and risks of COVID-19 vaccination. You can also stay informed by visiting

In response to the risk of COVID-19 in NSW, some visitation restrictions may apply in our homes. Please contact your local home for further information and check COVID-19 hotspot locations by clicking here.

Visitors from identified hotspots or high risk areas, who are unwell - even with mild symptoms or undergoing or awaiting COVID-19 test results, must not visit our homes. This also applies to any close contacts.

For exceptional circumstances, please contact the Facility Manager who can arrange compassionate and well-being visits and work with families on the best way to manage individual situations. All visitors must undergo mandatory screening procedures, including a temperature check. Our approach to visitation restrictions is in line with government recommendations and we will continue to monitor the situation regularly.


Retirement Villages

We encourage all residents to be aware of the risks associated with COVID-19.  Even if you are feeling well, it is important to take steps to prevent the spread of this virus. You should practise good hygiene and taking care when interacting with other people. These are the best defences for you and your family against COVID-19. Please visit the following health authority websites for the latest COVID-19 information, case locations and alerts.

If you start to feel unwell with cold or flu-like symptoms seek further advice. Phone:

  • the National Coronavirus Helpline on 1800 020 080
  • your GP.

Home Care

COVID-19 remains a serious risk to the elderly and those with a chronic medical condition. Click here to find the latest information sheet which outlines how aged care workers, including those at Southern Cross Care NSW & ACT, will provide services in a safe way.

All Home Care staff, including Service Advisors, are fully compliant with infection control procedures. We are asking that if anyone is unwell, that they contact their Service Advisor as soon as possible, have regular contact with their doctor and call them if they are concerned about any health conditions.

More Information

For more information on COVID-19 visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

Southern Cross Care NSW & ACT is compliant with COVID-19 Infection Prevention and Control procedures to ensure the best quality care is provided to our residents and clients.