Supporting our residents, clients and staff during COVID-19

We acknowledge this may be an unsettling time for many of our residents, clients and staff, which is why we are doing everything we can do to support them during this time.

Please be assured that the safety and well-being of our residents and clients remain our priority. Equally, we continue to support and acknowledge the dedication of our staff in such challenging circumstances.

COVID-19 Vaccination

Most of our residents have received both doses of the COVID-19 vaccine. We are continuing to work closely with Local Public Health Units, GPs and other authorised providers to ensure any remaining residents who wish to get vaccinated can do so as soon as possible.

The Commonwealth Government recently announced that it is a mandatory requirement for residential aged care staff to have received their first dose of the vaccination by mid-September 2021. In response, access to the vaccine for staff is becoming more readily available, and we are seeing an increasing number of staff vaccinations taking place.

Our COVID-19 Response and Planning

We are monitoring the COVID-19 situation closely and regularly reviewing the latest advice from health authorities.

Our proactive approach to COVID-19 management planning includes regularly engaging with residents, clients, staff, and key stakeholders around COVID-19 preparedness, risk management, infection prevention and control. 

We have a dynamic and robust Covid-19 Management plan, led by CEO Helen Emmerson and our COVID-19 Taskforce. Our CEO and Chief Operating Officer, Gaynor Squillacioti, are Registered Nurses.

Our COVID-19 Management Plan was developed in accordance with the Communicable Disease Network Australia (CDNA) COVID-19 outbreaks in Residential Care Facilities, the Infection Control Expert Group (ICEG) Coronavirus (COVID-19) Guidelines for Infection Prevention and Control in Residential Care Facilities, guiding resources from Aged Care Quality and Safety Commission and NSW Health.

We are committed to infection prevention and control practices aimed at protecting our residents, partners in care, and staff, at all times.

COVID-19 advice and information

For the latest advice and updates on COVID-19 case locations or places of concern most relevant to our residents, clients and staff, please visit:

We strongly encourage all our residents, clients, partners in care, and staff to be aware of the risks associated with COVID-19 and regularly check for the latest updates and advice.

We also support the use of COVID safe check-in QR codes, where applicable.

Residential Care

Our residential care homes can be contacted directly for the latest information around current visitation restrictions, our screening process, and infection control advice for residents who need to leave the home for essential purposes, such as medical appointments.

A summary of this information is also shared with the listed ‘person responsible or next of kin’. Please contact our residential care homes directly regarding any changes to this list.

For more information on our residential care homes, including contact details, please click here.

For any residential care home in temporary full restricted access, compassionate / partners in care and end-of-life visits can be organised in consultation with our Facility Managers and following a risk assessment.

Please note that visitors and staff will not be permitted to enter our residential care homes if they:

  • have been to any COVID-19 case locations or places of concern currently identified by health authorities on specified dates, unless providing compassionate / partners in care and end-of-life visits
  • have COVID-19 symptoms - fever (37. 5°C or higher) or symptoms of COVID-19
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Influenza vaccination

From 1 June to 30 September 2021, staff and visitors (NSW only) aged six months and over should not enter an aged care facility if they have not received a dose of the 2021 influenza vaccine unless they meet the criteria under exceptional and special circumstances. Evidence of your vaccination status will be required upon arrival at the facility.

Retirement Villages

Our residents are encouraged to get tested immediately and notify their Village Liaison Officer if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who has been a close or casual contact of identified high-risk locations.

Our Village Liaison Officers will also be able to advise residents of any restrictions in place for community facilities or communal areas, such as wearing face masks.

Home Care

Our clients are encouraged to get tested immediately and notify their Home Care Service Advisor if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who is currently being tested for COVID-19, given they are a close or casual contact of identified high-risk locations.

Our Home Care Service Advisors will also advise clients of any restrictions in place, including the wearing of face masks.

Our Home Care team always follow strict infection control procedures.


More Information

For more information on COVID-19, please visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

COVID-19 vaccine bookings

Use the Eligibility Checker on the Australian Government website to book your COVID-19 vaccine: click here

Latest COVID-19 vaccine information

For Residential Care residents: click here

For Home Care: click here

For Staff: click here

Protect yourself and others from COVID-19

Important steps: click here