Supporting our residents, clients and staff during COVID-19

Throughout the pandemic, we have endeavoured to navigate a very dynamic situation that balances the safety and well-being of our residents and clients with effective infection prevention and control practices, as this is our responsibility and duty of care.

Thank you to our residents and clients, their families and representatives, our staff, volunteers, and other key stakeholders who have been incredibly supportive of our responsible and considered approach to keeping everyone safe.



We have a dedicated COVID-19 Taskforce committed to protecting the people we care for and about.

Our Taskforce, led by Registered Nurses Helen Emmerson (CEO) and Gaynor Squillacioti (Chief Operating Officer) is responsible for:

  • monitoring the COVID-19 situation closely and regularly reviewing the latest advice from health authorities
  • regularly engaging with residents and clients, families and representatives, staff, volunteers, and other key stakeholders around COVID-19 preparedness, risk management, infection prevention and control
  • implementing our dynamic and robust COVID-19 Navigation Plan

Our COVID-19 Navigation Plan was developed in accordance with the Communicable Disease Network Australia (CDNA) COVID-19 outbreaks in Residential Care Facilities, the Infection Control Expert Group (ICEG) Coronavirus (COVID-19) Guidelines for Infection Prevention and Control in Residential Care Facilities, guiding resources from Aged Care Quality and Safety Commission and NSW Health.

We continue to partner with stakeholders and share our own experiences as part of our commitment to ongoing improvement and staying vigilant.

Click here to download our complete COVID-19 Navigation Plan.

COVID-19 Vaccination

A national COVID-19 vaccine booster (i.e., third dose) program is in place for residential aged care. Residents and staff who received their second dose of a COVID-19 vaccine at least three months ago are eligible to receive a third dose.

The third dose will be available through Commonwealth in-reach clinics, similar to the clinics that delivered the first and second dose for residents.

As of 28 March 2022 in the ACT and 12 April 2022 in NSW, all aged care staff and health practitioners must have three doses of a COVID-19 vaccine, as mandated by the Australian Government.



Residential Care

Our residential care homes can be contacted directly for information on our visitation guidelines, screening process, and infection prevention and control advice for residents who need to leave the home for essential purposes, such as medical appointments.

All visitors are kindly asked to adhere to our Responsible Visiting Code of Conduct at all times.

A summary of this information is also shared with the listed ‘person responsible or next of kin’. Please contact our residential care homes directly regarding any changes to this list.

For more information on our residential care homes, including contact details, please click here.

For any residential care home in temporary full restricted access, compassionate / partners in care and end-of-life visits can be organised in consultation with our Facility Managers and following a risk assessment.

Retirement Villages

Our retirement village residents are encouraged to get tested immediately and notify their Village Liaison Officer if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who has been a close or casual contact of identified high-risk locations.

Our Village Liaison Officers will also be able to advise residents of any restrictions in place for community facilities or communal areas, such as wearing face masks.

Home Care

Our clients are encouraged to get tested immediately and notify their Home Care Service Advisor if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who is currently being tested for COVID-19, given they are a close or casual contact of identified high-risk locations.

Our Home Care Service Advisors will also advise clients of any restrictions in place, including the wearing of face masks.

Our Home Care team always follow strict infection control procedures.


More Information

For more information on COVID-19, please visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

COVID-19 vaccine bookings

Use the Eligibility Checker on the Australian Government website to book your COVID-19 vaccine: click here

Latest COVID-19 vaccine information

For Residential Care residents: click here

For Home Care: click here

Protect yourself and others from COVID-19

Important steps: click here