Southern Cross Care’s (NSW & ACT) response to COVID-19

The safety of our residents, clients and staff across our Residential Care Homes, Retirement Villages and Home Care services is our number one priority, and we are regularly reviewing the rapidly changing COVID-19 situation to assess associated risks.

COVID-19 community transmission

COVID-19 community transmission continues to be a risk in some areas of NSW. The list of affected COVID-19 NSW locations is updated daily and is available at

COVID-19 spreads rapidly and is often undetected until it is too late. As a temporary precaution, SCC has implemented some visitor restrictions and screening measures in our homes. If you need to visit a home because your loved one is palliating or in of end-of-life care, please contact the Facility Manager who can arrange compassionate and wellbeing visits and work with families on the best way to manage individual situations.

Any visitors who live or have been in Local Government Areas (LGA’s) listed by NSW Health in the previous two weeks MUST NOT enter aged care facilities.

In addition:

  • Any visitors who have been overseas or in South Australia on or after 7 November will be excluded from aged care facilities
  • Anyone with fever or respiratory symptoms, even mild, will be excluded from aged care facilities and should isolate at home and seek COVID-19 testing.

Please do not visit our homes if you have been to these locations, or, if you are sharing a household or in close contact with anyone who has. In this instance, NSW Health is advising to watch for respiratory symptoms or fever, and if they occur, isolate and get tested for COVID-19 immediately.


Residential Care Homes

In response to the risk of COVID-19 community transmission in some regions of NSW, SCC has implemented some visitor restrictions and screening measures in our homes. The federal government and the aged care industry have developed a code of conduct to help facilitate safe and responsible visitation for our residents. Our approach to visitation is in line with government recommendations however, we remain cautious with the current risk of COVID-19 in the community, and continue to monitor the situation regularly.


Retirement Villages

Due to the higher risk for COVID-19 complications with older Australians, the Government is still urging caution and asking people over 70 years, and those over 65 years with existing health conditions to remain at home unless essential, and to be extra vigilant with social distancing and hygiene measures.

For the safety of our residents, we have restricted all non-essential services and group activities. We are strongly advising elderly residents to:

  • Restrict their engagement with the community and leave the village for essentials only (such as for Groceries, Dr Appts, Pharmacy visits)
  • Do not have visitors come to the village
  • To self-isolate if they are unwell

Home Care

COVID-19 remains a serious risk to the elderly and those with a chronic medical condition. Click here to find the latest information sheet which outlines how aged care workers, including those at Southern Cross Care NSW & ACT, will provide services in a safe way.

All Home Care staff, including Service Advisors, are fully compliant with infection control procedures. We are asking that if anyone is unwell, that they contact their Service Advisor as soon as possible, have regular contact with their doctor and call them if they are concerned about any health conditions.

More Information

For more information on COVID-19 visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

Southern Cross Care NSW & ACT is compliant with COVID-19 Infection Prevention and Control procedures to ensure the best quality care is provided to our residents and clients.