Southern Cross Care’s (NSW & ACT) response to COVID-19

The safety of our residents, clients and staff across our Residential Care Homes, Retirement Villages and Home Care services is our number one priority, and we are regularly reviewing the rapidly changing COVID-19 situation to assess associated risks.

Residential Care Homes – SCC homes

SCC homes are currently offering various levels of visitation in line with our guidelines, based on the location of the home and the level of COVID-19 community transmission in the area. All visitors undergo screening procedures, including a temperature check. The federal government and the aged care industry have developed a code of conduct to help facilitate safe and responsible visitation for our residents. Our approach to visitation restrictions is in line with government recommendations and we will continue to monitor the situation regularly.

Visitors from identified hostpots or high risk areas, who are unwell - even with mild symptoms or undergoing or awaiting COVID-19 test results - cannot visit any homes. This applies to any close contacts. For exceptional circumstances, please contact the Facility Manager who can arrange compassionate and well-being visits and work with families on the best way to manage individual situations.


Retirement Villages

Due to the higher risk for COVID-19 complications with older Australians, the Government is still urging caution and asking people over 70 years, and those over 65 years with existing health conditions to remain at home unless essential, and to be extra vigilant with social distancing and hygiene measures.

For the safety of our residents, we have restricted all non-essential services and group activities. We are strongly advising elderly residents to:

  • Restrict their engagement with the community and leave the village for essentials only (such as for Groceries, Dr Appts, Pharmacy visits)
  • Do not have visitors come to the village
  • To self-isolate if they are unwell

Home Care

COVID-19 remains a serious risk to the elderly and those with a chronic medical condition. Click here to find the latest information sheet which outlines how aged care workers, including those at Southern Cross Care NSW & ACT, will provide services in a safe way.

All Home Care staff, including Service Advisors, are fully compliant with infection control procedures. We are asking that if anyone is unwell, that they contact their Service Advisor as soon as possible, have regular contact with their doctor and call them if they are concerned about any health conditions.

More Information

For more information on COVID-19 visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

Southern Cross Care NSW & ACT is compliant with COVID-19 Infection Prevention and Control procedures to ensure the best quality care is provided to our residents and clients.