Throughout the pandemic, we have endeavoured to navigate a very dynamic situation that balances the safety and well-being of our residents and clients with effective infection prevention and control practices, as this is our responsibility and duty of care.
Thank you to our residents and clients, their families and representatives, our staff, volunteers, and other key stakeholders who have been incredibly supportive of our responsible and considered approach to keeping everyone safe.
We have a dedicated COVID-19 Taskforce committed to protecting the people we care for and about.
Our Taskforce, led by Registered Nurses Helen Emmerson (CEO) and Gaynor Squillacioti (Chief Operating Officer) is responsible for:
Our COVID-19 Management Plan was developed in accordance with the Communicable Disease Network Australia (CDNA) COVID-19 outbreaks in Residential Care Facilities, the Infection Control Expert Group (ICEG) Coronavirus (COVID-19) Guidelines for Infection Prevention and Control in Residential Care Facilities, guiding resources from Aged Care Quality and Safety Commission and NSW Health.
We continue to partner with stakeholders and share our own experiences as part of our commitment to ongoing improvement and staying vigilant.
The Australian Government has begun rolling out a national COVID-19 vaccine booster (i.e. third dose) program for residential aged care. Residents and staff who received their second dose of a COVID-19 vaccine at least six months ago will be eligible to receive a third dose.
Eligible residents and staff will be offered a third dose through Commonwealth in-reach clinics, similar to the clinics that delivered the first and second dose for residents.
Our residential care homes can be contacted directly for information on our visitation guidelines, screening process, and infection prevention and control advice for residents who need to leave the home for essential purposes, such as medical appointments.
All visitors are kindly asked to adhere to our Responsible Visiting Code of Conduct at all times.
A summary of this information is also shared with the listed ‘person responsible or next of kin’. Please contact our residential care homes directly regarding any changes to this list.
For more information on our residential care homes, including contact details, please click here.
For any residential care home in temporary full restricted access, compassionate / partners in care and end-of-life visits can be organised in consultation with our Facility Managers and following a risk assessment.
Our retirement village residents are encouraged to get tested immediately and notify their Village Liaison Officer if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who has been a close or casual contact of identified high-risk locations.
Our Village Liaison Officers will also be able to advise residents of any restrictions in place for community facilities or communal areas, such as wearing face masks.
Our clients are encouraged to get tested immediately and notify their Home Care Service Advisor if they feel unwell, have any COVID-19 symptoms or have been in contact with anyone who is currently being tested for COVID-19, given they are a close or casual contact of identified high-risk locations.
Our Home Care Service Advisors will also advise clients of any restrictions in place, including the wearing of face masks.
Our Home Care team always follow strict infection control procedures.
For more information on COVID-19, please visit the Department of Health, which publishes and updates information regularly on its website at www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080.
COVID-19 vaccine bookings
Use the Eligibility Checker on the Australian Government website to book your COVID-19 vaccine: click here
Latest COVID-19 vaccine information
For Residential Care residents: click here
For Home Care: click here
Protect yourself and others from COVID-19
Important steps: click here