Southern Cross Care’s (NSW & ACT) response to COVID-19

The safety of our residents, clients and staff across our Residential Care Homes, Retirement Villages and Home Care services is our number one priority, and we are regularly reviewing the rapidly changing COVID-19 situation to assess associated risks.

Victorian and Western Sydney COVID-19 outbreaks

The latest outbreaks of COVID-19 around the Crossroads Hotel in Casula are extremely concerning and NSW Health are now urging anyone who visited the hotel between July 3 and July 10 to immediately self-isolate for 14 days and get tested.

Please do not visit our homes if you have been to the Crossroads Hotel in Casula from July 3 or travelled in Victoria in the last 14 days, or, if you are sharing a household or in close contact with anyone who has. In this instance, you should self-isolate for 14 days and get tested.

Residential Care Homes

The federal government and the aged care industry have developed a code of conduct to help facilitate safe and responsible visitation for our residents. Our approach to visitation is in line with government recommendations however, we remain cautious in areas that still have coronavirus in the community, and we continue to monitor for any increases in the number of cases on a weekly basis.

Visitations for up to one hour in duration are permitted in our care homes. Each home has a visitation code and further restrictions may apply, depending on associated risks in the community.

All visitation must be scheduled in advance to plan for necessary screening procedures and will be subject to conditions that protect the wellbeing of our residents and staff. All visitors must show proof of an influenza vaccination to enter an aged care facility. Please refer to individual homes for their relevant visitation code and all other mandatory entry requirements.


Retirement Villages

For the safety of our residents, we have restricted all non-essential services, group activities and have closed common areas. We are strongly advising elderly residents to:

  • Restrict their engagement with the community and leave the village for essentials only (such as for Groceries, Dr Appts, Pharmacy visits)
  • Do not have visitors come to the village
  • To self-isolate if they are unwell

These are precautionary measures to protect our older residents who are most vulnerable.

Home Care

Whilst some restrictions are easing, COVID-19 remains a serious risk to the elderly and those with a chronic medical condition. Click here to find the latest information sheet which outlines how aged care workers, including those at Southern Cross Care NSW & ACT, will provide services in a safe way.

All Home Care staff, including Service Advisors, are fully compliant with infection control procedures. We are asking that if anyone is unwell, that they contact their Service Advisor as soon as possible, have regular contact with their doctor and call them if they are concerned about any health conditions.

More Information

For more information on COVID-19 visit the Department of Health, which publishes and updates information regularly on its website at or call the National Coronavirus Health Information Line on 1800 020 080.

Southern Cross Care NSW & ACT is compliant with COVID-19 Infection Prevention and Control procedures to ensure the best quality care is provided to our residents and clients.